Further specialist and technical processes as well as support for customer-specific applications and systems are handled by our 2nd and 3rd level support. Our team of experienced experts classifies, manages, documents and coordinates service requests and ensures that they are processed successfully.<\/p>\n
Our employees specialize in the healthcare sector and know the hardware and software systems. That’s why you can rely on us to resolve any IT problems that arise quickly and professionally.<\/p><\/div>\n
We are getting better and better<\/h2>\n
We attach great importance to continuously improving our service. Our users’ experiences are very important to us, which is why we regularly survey them with feedback loops. But what also distinguishes us and sets us apart from others is our high level of reliability. Not only do we ensure our service through contractually agreed response times, but we also offer extended on-call times for emergencies. <\/p>\n","protected":false},"excerpt":{"rendered":"
Our Service Desk or SPOC (Single Point of Contact) is your central point of contact if you need help. To this end, we provide clearly defined service level agreements (SLAs) to resolve problems quickly and report service requests. The qualified Service Desk team supports you by providing 1st, 2nd and 3rd level support. The processes […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2263,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/service.php","meta":{"footnotes":""},"class_list":["post-2294","page","type-page","status-publish","hentry"],"yoast_head":"\n
Service management - HBSN GmbH<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hbsn-gruppe.de\/en\/infrastructure-managed-service\/service-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service management\" \/>\n<meta property=\"og:description\" content=\"Our Service Desk or SPOC (Single Point of Contact) is your central point of contact if you need help. To this end, we provide clearly defined service level agreements (SLAs) to resolve problems quickly and report service requests. The qualified Service Desk team supports you by providing 1st, 2nd and 3rd level support. 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