Web application for care advice

As an independent subsidiary of the German Private Health Insurance Association (PKV-Verband), compass private pflegeberatung GmbH fulfills the care advice requirements of all privately insured persons – by telephone and on site at the insured person’s home. With almost 500 employed care advisors, compass private pflegeberatung GmbH provides the service basis for all questions and advice requirements relating to care.
The direct processing, scheduling and documentation of consultations and advisory services play a central role here. To support the care consultants in their daily work, compass’ own CKP system based on Microsoft Sharepoint 2010, Infopath and an MS SQL database was most recently in use.

The CKP was technically outdated, but also from a user experience and usability point of view. The CKP was thus analyzed and optimization points for future application were defined. These included faster storage of processes without redundancies, improved use of mobile devices in the consulting situation and support options during the consultation, such as an assessment. Due to the desired optimization fields, compass decided to replace the previous application and completely reprogram it. In future, care advisors should have an even more efficient and user-friendly system at their disposal for their work.

Together with HBSN, xitee supported and accompanied the customer compass throughout the entire project, from brainstorming for a user-friendly and intuitive application to the design of application scenarios and the elaboration of technical requirements through to the development of the new core application. The project was managed jointly by the PKV association/compass and the HBSN.

The aim of the project was to replace the previous application with a new and modern web and mobile application that would improve the user experience for users and make it more intuitive. The result is a browser-based application based on Java, Spring Boot, MS SQL and Docker.

This was implemented using hybrid project management with a combination of classic and agile approaches. The core application was divided into individual functions, which were specified together, taking into account the priority given by compass. This resulted in the content of the backlog for the work packages. Development was carried out in defined sprints with the aim of delivering an increment after each sprint.

The core application is a completely new development of customized software that has been specially tailored to the requirements and wishes of compass. It contains the complete documentation for the care consultation in accordance with § 7a SGB XI and the consultation visits in accordance with § 37 Paragraph 3 SGB XI.

The intuitive structure of the system guides care advisors as users through the entire process, from creating new clients in the basic data to making appointments and providing advice on site or over the phone. The versatile functions include comprehensive documentation, billing and invoice creation, sending faxes from the system and an associated document management system. Also integrated is the technical solution of a calendar function incl. synchronization with Outlook. An assessment was also integrated. Users are offered a user-friendly environment and interface in terms of layout and usability for working in the office (web application) and on the move (mobile). The access authorizations to the individual functionalities have been implemented with a detailed role and authorization concept.

The new development was realized in 15 months and launched “In Time” in September 2020. Further development of the core application to integrate additional functionalities is planned for 2022.

Technologies: Spring Security, OAuth, JWT. Backend: Java, Gradle, Spring Boot, Hibernate. Frontend: JavaScript, Angular. API: Swagger. Servers: Tomcat and Nginx. Database: MS SQL DB Cluster. Real-time search via Elastic.

What ourcustomers say.

"Landeskrankenhilfe (LKH) is a private health insurance company. As a mutual insurance association, LKH is not tied to a group and is independent of shareholders. HBSN has been supporting us from the very beginning in further digitizing LKH and making the specialist services of the telematics infrastructure (TI) available to our customers. We use its expertise in project management and consulting on the topics of telematics, information security, data protection and partner management. With the successful establishment of the health insurance number allocation process, we have reached a milestone and will continue to rely on the proven and valued consulting expertise of HBSN for the next steps."

Pavel Berkovitch

Member of the Management BoardLandeskrankenhilfe (LKH)

"With the professional consulting and implementation support provided by HBSN, we have created and achieved another important building block "the form center" for the expansion of our digital customer service area "My Healthcare World". We thus offer a valuable contribution to our customers in the context of digital service support and at the same time fulfill the legal obligation of the Online Access Act (OZG), which requires the provision of administrative services digitally via online access for citizens. We are delighted to have taken the next successful step in the digitalization of the healthcare sector."

Johannes Kelle

Consultant for strategic online marketingAOK Sachsen-Anhalt

"HBSN supported us actively and professionally in the "GESUNDESKONTO" project with the conception, development and project coordination. HBSN's agile approach enabled us to launch the application on time and within a very short development time. HBSN was an ideal partner for the extensive integration services into our existing system because it has the necessary experience and knowledge of the processes, the system and the operation of oscare®. That is why it is now also providing maintenance and support for the "GESUNDESKONTO". It is particularly helpful for us that we have access to everything from a single source, from consulting and design to software development, maintenance and support. The consultants impress with their structured and systematic approach, their expertise and their experience and prudence."

Wilfried Ziemer

Head of Product and BrandAOK Sachsen-Anhalt

"HBSN has been involved in the project right from the start and is supporting us professionally, innovatively and with a high level of software expertise to meet the very demanding professional and technical challenges that the connection to the TI entails. The focus here is on using the most secure and state-of-the-art technologies, especially with regard to the future expansions and innovations that will arise in the context of the digitalization of the healthcare system. In addition, HBSN's specialist knowledge of the structures and the necessary networking of the individual service providers in the healthcare sector and the technologies used is very comprehensive and knowledgeable, so that our processes are understood and optimally designed. We are delighted with the excellent cooperation."

Christian Hälker

Managing DirectorPKV-Verband

"HBSN supports us in the change, release and test management project. They accompany it from the very beginning, initially in the analysis phase, through the conception phase to implementation. The consultants impress with their specialist knowledge and methodological expertise and are the designers and drivers of change. It is also helpful that HBSN has extensive industry expertise and a broad network in the German healthcare sector. As one of the few consulting companies, HBSN also works for the important external parties involved in the change process (data center and inventory system supplier)."

Sascha Porbadnik

Head of IT Service & Business IntelligenceAOK Nordost

"HBSN provided us with expert and efficient support from the analysis to the realization of the projects for the development of BIG direkt gesund's IT strategy. All consultants have in-depth knowledge and an excellent overview of the market. It was precisely from this objective position that they also provided us with convincing support as a sparring partner for technical process optimization."

Peter Kaetsch

Management BoardBIG direkt gesund

"Thanks to the in-depth expertise of its consultants and its broad focus on the German healthcare market, HBSN is an important and very reliable partner for gkv informatik in the areas of project management, IT / data center consulting, IT security and networking."

Georg Büttner

Managing Director 2013-2020gkv informatik

"Together with HBSN, we have already successfully implemented several projects in the SHI sector. Their expertise and project experience were and are the basis for a successful collaboration and make HBSN a reliable partner at our side."

Andreas Stucke

Managing DirectorMobil ISC GmbH

"We look after more than 800,000 insured persons and repeatedly use HBSN's advice on IT strategy and project management. Together, we succeed in keeping our IT strategy flexible and adapting it to the needs of our more than 1,000 employees."

Stefan Brückner

Board Representative ITVIACTIV Krankenkasse

"Even those who are unaware of their security gaps are liable for the damage as a board member. Together with the specialists from HBSN, we have systematically searched for weaknesses in our IT system and will introduce a certified ISMS system (information security management system) in the future. Together with the HBSN, we are the first health insurance company to strive for the 'Data protection for health insurance companies' seal of approval. This puts us and our customers on the safe side."

Roland Wien

Former Management BoardVIACTIV Krankenkasse

Web application for care advice

Further references

What ourcustomers say.