Expansion of the digital customer service "My Healthcare World"

HBSN supports AOK Sachsen-Anhalt in the conception, technical development and implementation as well as in the operation and service of a form center within the digital customer portal “Meine Gesundheitswelt”.

“Meine Gesundheitswelt” has been available to AOK customers since February 2020. Within the “health world”, customers have the option of using their individual “health account” to have additional services reimbursed via the AOK and to submit their receipts and invoices for any advance services digitally for billing purposes.

The web-based service application “Formularcenter” is another building block in AOK Sachsen-Anhalt’s digital customer service offering. With the “Form Center”, the AOK offers its customers a large selection of ready-made forms for applying for health insurance benefits such as care applications or for reimbursement of travel costs in treatment situations. The relevant forms are now made available to insured persons on a web-based basis via the “Meine Gesundheitswelt” customer portal.

This digital customer service removes complicated bureaucratic hurdles for policyholders and makes the application process simple, fast and customer-oriented. At the same time, AOK Sachsen-Anhalt is fulfilling its obligation to the legislator to comply with the Online Access Act (OZG) to offer administrative services to citizens digitally.

Insured persons can access the “Form Center” directly online via their individual customer account and apply for benefits for themselves or their family members. The forms are largely pre-filled with the insured person’s already known data. Integrated help functions, explanations in the form of text and sample images of necessary attachments for each application and dynamic behavior of the forms avoid contradictions when completing the forms and make it easier to apply and check that the documents are complete. An integrated upload function for necessary attachments to the application is also provided.

These help functions support not only the insured persons, but also the employees of AOK Sachsen-Anhalt in the direct processing of the forms. After being sent digitally by the applicants, the forms are automatically forwarded to the oscare® inventory system. For each form, the distribution is individually defined by the AOK and thus the forms are automatically sent to team mailboxes, to the eFile or to the oscare® APD for direct case creation, depending on their characteristics.

The requirements for the application in terms of process flow, data flows and technical implementation were developed and refined by HBSN together with AOK Sachsen-Anhalt. The individual programming and technical implementation was carried out by the xitee team. HBSN is used for operational monitoring of the system and customer support and takes over the maintenance and support of the “Form Center” web application together with xitee.

Technologies: Angular 11, RxJS, Jasmine, JIRA, Confluence, Bitbucket, Apache httpd, Selenium, SonarQube

What ourcustomers say.

"Landeskrankenhilfe (LKH) is a private health insurance company. As a mutual insurance association, LKH is not tied to a group and is independent of shareholders. HBSN has been supporting us from the very beginning in further digitizing LKH and making the specialist services of the telematics infrastructure (TI) available to our customers. We use its expertise in project management and consulting on the topics of telematics, information security, data protection and partner management. With the successful establishment of the health insurance number allocation process, we have reached a milestone and will continue to rely on the proven and valued consulting expertise of HBSN for the next steps."

Pavel Berkovitch

Member of the Management BoardLandeskrankenhilfe (LKH)

"With the professional consulting and implementation support provided by HBSN, we have created and achieved another important building block "the form center" for the expansion of our digital customer service area "My Healthcare World". We thus offer a valuable contribution to our customers in the context of digital service support and at the same time fulfill the legal obligation of the Online Access Act (OZG), which requires the provision of administrative services digitally via online access for citizens. We are delighted to have taken the next successful step in the digitalization of the healthcare sector."

Johannes Kelle

Consultant for strategic online marketingAOK Sachsen-Anhalt

"HBSN supported us actively and professionally in the "GESUNDESKONTO" project with the conception, development and project coordination. HBSN's agile approach enabled us to launch the application on time and within a very short development time. HBSN was an ideal partner for the extensive integration services into our existing system because it has the necessary experience and knowledge of the processes, the system and the operation of oscare®. That is why it is now also providing maintenance and support for the "GESUNDESKONTO". It is particularly helpful for us that we have access to everything from a single source, from consulting and design to software development, maintenance and support. The consultants impress with their structured and systematic approach, their expertise and their experience and prudence."

Wilfried Ziemer

Head of Product and BrandAOK Sachsen-Anhalt

"HBSN has been involved in the project right from the start and is supporting us professionally, innovatively and with a high level of software expertise to meet the very demanding professional and technical challenges that the connection to the TI entails. The focus here is on using the most secure and state-of-the-art technologies, especially with regard to the future expansions and innovations that will arise in the context of the digitalization of the healthcare system. In addition, HBSN's specialist knowledge of the structures and the necessary networking of the individual service providers in the healthcare sector and the technologies used is very comprehensive and knowledgeable, so that our processes are understood and optimally designed. We are delighted with the excellent cooperation."

Christian Hälker

Managing DirectorPKV-Verband

"HBSN supports us in the change, release and test management project. They accompany it from the very beginning, initially in the analysis phase, through the conception phase to implementation. The consultants impress with their specialist knowledge and methodological expertise and are the designers and drivers of change. It is also helpful that HBSN has extensive industry expertise and a broad network in the German healthcare sector. As one of the few consulting companies, HBSN also works for the important external parties involved in the change process (data center and inventory system supplier)."

Sascha Porbadnik

Head of IT Service & Business IntelligenceAOK Nordost

"HBSN provided us with expert and efficient support from the analysis to the realization of the projects for the development of BIG direkt gesund's IT strategy. All consultants have in-depth knowledge and an excellent overview of the market. It was precisely from this objective position that they also provided us with convincing support as a sparring partner for technical process optimization."

Peter Kaetsch

Management BoardBIG direkt gesund

"Thanks to the in-depth expertise of its consultants and its broad focus on the German healthcare market, HBSN is an important and very reliable partner for gkv informatik in the areas of project management, IT / data center consulting, IT security and networking."

Georg Büttner

Managing Director 2013-2020gkv informatik

"Together with HBSN, we have already successfully implemented several projects in the SHI sector. Their expertise and project experience were and are the basis for a successful collaboration and make HBSN a reliable partner at our side."

Andreas Stucke

Managing DirectorMobil ISC GmbH

"We look after more than 800,000 insured persons and repeatedly use HBSN's advice on IT strategy and project management. Together, we succeed in keeping our IT strategy flexible and adapting it to the needs of our more than 1,000 employees."

Stefan Brückner

Board Representative ITVIACTIV Krankenkasse

"Even those who are unaware of their security gaps are liable for the damage as a board member. Together with the specialists from HBSN, we have systematically searched for weaknesses in our IT system and will introduce a certified ISMS system (information security management system) in the future. Together with the HBSN, we are the first health insurance company to strive for the 'Data protection for health insurance companies' seal of approval. This puts us and our customers on the safe side."

Roland Wien

Former Management BoardVIACTIV Krankenkasse

Expansion of the digital customer service "My Healthcare World"

Further references

What ourcustomers say.